Sales Policy

Profiva is a marketplace for digital geospatial data. Once you purchase a dataset and the data is delivered to you, the sale is final. This page explains how subscriptions are handled, the narrow circumstances in which we will replace defective or inaccessible data, and how chargebacks are treated.

All sales are final. Profiva does not offer refunds for delivered, accessible data. Subscriptions can be cancelled at any time; cancellation stops future billing but does not refund prior periods.

Datasets are delivered as files or streamed via API. Once the file has been downloaded — or once a single API call has been made against an entitled endpoint — the data has irreversibly transferred to you. There is no way for Profiva, or for the seller of the dataset, to confirm that you have not retained, copied, or used the data. Refunds in this context would simply be a gift at the marketplace’s expense.

This is the standard treatment for digital data marketplaces, including Maxar, Planet, and AWS Data Exchange.

We will replace, repair, or — at our sole discretion — refund a purchase in the following narrow circumstances. These are not refund rights; they are remedies for defects we are obligated to address:

• Defective data: the file you downloaded is corrupted, fails to open in standard GIS tools (QGIS, ArcGIS Pro, GDAL), or does not match its published schema or spatial extent.
• Inaccessible data: you are unable to download the dataset due to a verifiable Profiva outage or a defect in the seller’s upload that we are unable to repair within a reasonable time.
• Misrepresented data: the dataset, as delivered, materially differs from the description published on its detail page in a way that we, on review, agree constitutes misrepresentation by the seller.

To request a remedy under this section, email support@profiva.com within 14 days of purchase, with your order ID, the dataset slug, and evidence of the defect (a stack trace from your GIS tool, a checksum mismatch, or a description of the discrepancy). We will investigate and respond within 5 business days.

Subscription purchases (monthly, quarterly, or annual access) can be cancelled at any time from your buyer dashboard. Cancellation prevents future billing periods from charging your payment method. It does not refund any past billing period, even if you did not download data during that period. Your access to the dataset remains active until the end of the current billing period, after which the entitlement expires.

If your subscription renews automatically and you intended to cancel, you may request a refund of the most recent renewal within 7 days, provided you have not made any download or API request against the dataset during that renewal period. We verify this against our usage logs.

If you initiate a chargeback or payment-card dispute through your bank without first contacting us, we will treat the chargeback as a violation of these Terms and may suspend your Profiva account, revoke active entitlements, and pursue recovery of any funds we have paid out to sellers on your behalf.

We strongly prefer to resolve disputes directly. Email support@profiva.com before engaging your bank. Most concerns can be addressed faster and without account impact through that channel.

When a refund is granted to a buyer under section 3 or section 4, the corresponding seller payout is reversed or netted against the seller’s next payout cycle. If a payout has already been disbursed via Wise, Profiva will work with the seller to recover the funds; in limited cases Profiva may absorb the cost rather than escalate.

We may update this policy. Material changes will be communicated via email to active buyers at least 14 days before they take effect. The policy in force at the time of your purchase governs that purchase.

Questions about a purchase or this policy should be sent to support@profiva.com.