Contact
Get in touch
We aim to respond to every message within one business day. For urgent issues, include an order ID or dataset URL so we can jump straight in.
General inquiries
Questions about the platform, partnerships, or press.
hello@profiva.com
Buyer support
Help with purchases, downloads, subscriptions, or entitlements.
buyers@profiva.com
Seller support
Onboarding, uploads, pricing, payouts, and Stripe Connect help.
sellers@profiva.com
Security
Report a vulnerability or suspected account compromise.
security@profiva.com
Legal & privacy
DMCA, privacy requests, and legal notices.
legal@profiva.com
Response times
Business-day coverage is Monday through Friday, 9am–6pm U.S. Pacific. Security and fraud reports are triaged continuously — if your message is time-sensitive, put [urgent] in the subject line.